![]() ![]() He is not only a highly skilled professional but also a trusted colleague, a true pleasure to work with, and an invaluable asset to our team." Vaughan consistently demonstrates an unwavering commitment to excellence and a genuine passion for his work. Kimberly Lemley, Chief Information Officer, says, "I have had the privilege of working alongside Vaughan for over 23 years, and I can confidently say that his dedication, work ethic, technical expertise, and positive attitude have left a lasting impact on all of us. With over two decades of experience, Vaughan has proven his expertise and adaptability in supporting the technological needs of the department. His responsibilities include developing programs and applications, maintaining technical systems and infrastructure, and ensuring compliance with department standards. He was assigned to his current role as Systems Administrator with the Department of Emergency Communications in 2015. ![]() He started with the county as a Windows server administrator and later joined the Public Safety IT Support team. To receive your free 4-page Special Procedures Briefing ProQA® Paramount and SMS Text Messaging PDF, please fill out the short form on this page.Vaughan has been integral to the Cobb County IS Department since 1998. ![]() CADs that support this feature can use this text to relay SMS text messages containing Case Entry Questions, Key Questions, and Dispatch Life Support (DLS) instructions, including lifesaving PAIs and safety warnings, to callers exactly as they are already written. ProQA Paramount has the ability to send SMS compatible, exact protocol-based text to Computer Aided Dispatch (CAD) systems. (PDC) to help facilitate SMS text messaging from ProQA Paramount software. To help PSAPs prepare to receive text messages, IAED has teamed up with Priority Dispatch Corp. ![]() Finally, texting may prove to be a more reliable way of reaching 9-1-1 services in areas where wireless coverage is spotty or congested. Text to 9-1-1 services can also be an effective means of summoning emergency help when voice communications are unwise or dangerous as may be the case in domestic violence or home intrusion situations. Text to 9-1-1 services can be very valuable for speech and hearing-impaired people who have become accustomed to using Short Message Service (SMS) texting as their primary form of telecommunication. However, there are certainly times when text to 9-1-1 services can be a valuable addition to the 9-1-1 system. The International Academies of Emergency Dispatch (IAED) agrees with other public safety organizations that, when possible, voice communication is still the most efficient way for callers to communicate with emergency dispatchers. Preliminary indications are that most callers continue to use voice calls when possible even in areas where text to 9-1-1 services are available. Fears that allowing text to 9-1-1 would overwhelm PSAPs, or result in significant increase in incident volume, have shown to be unfounded. Text to 9-1-1 trials (already in progress) have shown that the concept is feasible. These carriers also voluntarily agreed to provide automatic “bounce back” notifications, when text to 9-1-1 service is not available, by June 30, 2013. Federal Communications Commission (FCC) released a proposal to “require all wireless carriers and providers of ‘interconnected’ text messaging applications to support the ability of consumers to send text messages to 9-1-1 in all areas throughout the nation where 9-1-1 Public Safety Answering Points (PSAPs) are also prepared to receive the texts.” The proposal also contained a provision to require carriers “to send automated ‘bounce back’ error messages to consumers attempting to text 9-1-1 when the service is not available.” The proposed FCC rules were based, in part, on a voluntary commitment made by AT&T, Verizon, Sprint Nextel, and T-Mobile to provide “text to 9-1-1” services nationwide by May 15, 2014. ![]()
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